MIST CLIENT CARE
Returns & Support
At MIST, we are committed to elevating your daily oral care rituals. Whether you have a question about your Ultrasonic Capsule or need assistance with your subscription, our dedicated team is here to provide seamless support.
Return Policy
Due to the intimate medical and hygienic nature of oral care products, the MIST Ultrasonic Capsule and Mint Tablets cannot be returned or exchanged once the protective hygienic seal has been broken or altered.
If your product is unopened, unused, and remains in its original premium packaging with the seal completely intact, you are eligible for a return within 30 days of delivery. To initiate a return, please contact our client care team at support@mistritual.net with your order number.
1-Year Limited Warranty
Every MIST Ultrasonic Capsule is engineered to the highest quality standards and is backed by a 1-year limited warranty from the date of purchase. This warranty covers any technical or manufacturing defects, including ultrasonic transducer or power complications.
The warranty does not cover damages resulting from improper handling, accidental drops, or unauthorized modifications. If you experience a technical issue, our engineering team will inspect your device and offer a replacement if a defect is found.
Contact Our Ritual Experts
Need immediate assistance with your subscription, shipping, or technical setup? We respond to all inquiries within 24 business hours.
Email:
support@mistritual.net
Hours:
Monday – Friday, 09:00 – 18:00 (GMT+3)